If you forget your password, the MassAccess web site allows you to request a new password by email.
Retrieving a Forgotten Password
If you have forgotten your password, choose the Forgot Password Link located under the Question Mark to the the right of the Sign Up option in top menu of the MassAccess home page.
The system prompts you for your user name or email address.
Select "Email new password." The system then re-sets your password and sends you an email with the new password using the email address in your profile.
After you receive the email, log into the web site with the new user name and password combination.
Note: We recommend that you change the system-generated password to a more meaningful password in My Profile.